1. Employee Newsletter and Crowdsourced Company Handbook
Talent Patch Notes consolidates all HR communications into a single, monthly email. This newsletter is crafted in simple, non-technical language with the aim of supporting the daily lives of Rioters through job, life, and experiential specific resources.
RESULTS: Patch Notes open rate is regularly around 74%, which is extremely high for an internal audience. More importantly, it has changed the ways Central Talent works, providing hard deadlines for teams to ship their products through the Patch. This project moved tribal knowledge out of SMEs heads and and into an accessible archive. Rioter Resources is now accessible on Team Drive (and mobile accessible) to every Rioter.
Completed: 2016 - Present
Medium: Email newsletter + website
Role: Team Lead. Collaborators include Chris Reed, Elizabeth Stenson, Geoff Moore, Grayson Howe, Ryan Nunn, and Walt Robinson.
2. Graduate Student Work
Students in my People-Knowing class (Fall 2015) documented various aspects of MDP studio culture in an attempt to communicate and define what it means to live and work at the MDP. We then refined these findings in a daylong workshop and printed the following resources guide for new and current students.
The idea for this project grew out of my own professional interests in investigating, visualizing, and sharing internal culture external.
Completed: Fall 2015
Medium: Workshop + Magazine (print)
Role: Lecturer. Magazine created by Media Design Practices (MDP) students at Art Center College of Design
CLICK to read the issue
CLICK to see more graduate student work from my People-Knowing and Data Stories classes
3. No Dickheads! A Guide To Building Happy, Healthy, and Creative Teams.
Co-authored with Rhys Newman, VP of Nokia’s Everyday Adventure design team. This essay looks at some of the characteristics that fosters happy, healthy, and creative teams (hint: No Dickheads!).
RESULTS: The article gained over 13,000 clicks in its first 3 days and was the #1 most read article on Medium for 1 week!
Role: Co-author with Rhys Newman
CLICK to read the essay
4. Kennedy Space Center work culture research + review
The Ground Systems Development & Operations (GSDO) is the largest NASA program at the Kennedy Space Center in Florida. For one week, I embedded myself within the team as part of an independent study of GSDO Program’s work culture.
The design research process included:
> 18 interviews with various team members at all levels within the org.
> The creation of an Explorer’s Club workshop, which invited participants to crowdsource photos of KSC.
> 6 different tours of KSC’s vast facilities, including the launch pad and astronaut quarters.
> 1 final presentation to GSDO leadership outlining a roadmap for potential changes.
Fun Fact: The access to people and behind-the-scenes locations was unparalleled, with the a highlight being a visit to the Astronaut Quarters (where astronauts are quarantined four days before they going on there mission).
Medium: Print and Presentation
Role: Project Lead. Collaborators include Jessie Kawata (JPL) as well as GSDO lead Katherine Maloney (KSC)
CLICK for images from the project.
5. Quarterly Magazine
Created and edited six issues of ADQ, a quarterly magazine and tool for reflecting, archiving, and improving the design process, onboarding new employees, and connecting company executives to the team and its culture.
Role: Project Lead
Pull up a chair and read a few issues....
CLICK to read the LANGUAGE issue
CLICK to read the CHANGE issue.
6. Active, Outdoor Adventurer Research
This design research project supported the ideation and development of two future products in the active, outdoor tech space for Nokia. Research deliverables included an interactive journey map as well as a series of short films aimed at inspiring the design process and connecting the team to its target audience.
FUN FACT: The research process consisted of 9 field interviews, 65 hours of recorded footage, 10 home interviews, 6,984 miles covered and one stolen camera.
Medium: Print + Video
Role: Completed with Rita Parada, Kat Gough, and Rob Kirby (Nokia), in collaboration with John McNeil Studio.
7. Promo video for #DiscoverJPL
For JPL’s 78th birthday, we encouraged JPLers to capture the ordinary and extraordinary at JPL using traditional crowdsourcing techniques (#discoverJPL). While the primary audience was JPLers, the public also got a sneak peek behind JPLs closed doors via the website discover.jpl.nasa.gov (now off-line).
RESULTS: This one-day event created 12,000 views from 25 different countries with average of 8 minutes spent on the project’s webpage.
Role: Directed and written in collaboration with Joby Harris
WATCH THE TEASER (above)
8. Bespoke Storytelling Booth
Created specifically for JPL’s Take Your Child to Work Day, this storytelling prototype explored capturing stories without a human intermediary.
Upon entering the booth, children were greeted by JIM, a beam of light projected inside the booth. Using Wizard-of-Oz-like technology, JIM asked ‘What do you think we do at JPL?’ and encouraged children to leave a message for the future.
FUN FACT: JIM was inspired by HAL 9000 from 2001: A Space Odyssey.
Medium: Architecture + Technology
Role: Project Lead. In collaboration with Alexander Smith (Creative Technologist) and Matthew Au (Architecture)
WATCH this process video to learn more about the project in action!
CLICK to view images of the project, including JIM's construction and implementation.
9. New Employee Onboarding Materials
Inspired by the aesthetic of the Mysteries and Curiosities map, my design team overhauled JPL’s onboarding material. Our resulting collateral included folders, postcards, a tote bag, and stickers —all housed in a box designed to look like a Jet Pack.
RESULTS: For offer packets, we changed the packaging from a standard manila envelope to one used in the Lab’s Clean Room—an inexpensive material that reflects the Lab’s culture while reinforcing a metaphor of transparency.
Medium: Print (box, postcards, stickers, maps, bag)
Role: Project Lead. In collaboration with Christiane Holzheid (Design,Illustration) and Erin Ellis (Art Direction, Illustration)
10. Mysteries & Curiosities Walking Tours App
We took the original Mysteries map and turned it into a digital scavenger hunt. The app included check-ins for each walking tour and encouraged JPLers to photograph, describe, and submit their own mysteries for consideration in the next addition of the physical map in order to foster a culture of collaboration.
RESULTS: After completing all 9 tours, explorers were sent on one additional mission to the top floor of the JPL’s executive building—inverting a traditional power structure and putting the Director’s Office literally on the map for JPLers and interns alike (plus a secret prize).
What You're Watching: A video preview introducing the app to employees.
Completed: Edition 1 (2012), Edition 2 (2015)
Medium: Mobile App
Role: Project Lead. In collaboration with Alexander Smith (Creative Technologist), Christiane Holzheid (Illustration), David Mikula (Art Direction, UX, Design), Julia Tsao (UX,UI)
WATCH THE TEASER (above)
11. Mysteries & Curiosities Project (Walking Tours and Insider's Guide
NASA’s Jet Propulsion Laboratory is in the business of space exploration. The Mysteries and Curiosities Map is all about Lab exploration, encouraging JPL’s employees to discover the Lab (and its culture) through 9 themed walking tours.
Flip the map over to see an "Insider's Guide" to JPL, containing information to orient new employees to the Lab. This onboarding tool can be hung as a poster, used for impromptu exploration, or can serve as a conversation aid the next time you talk with your local rocket scientist!
RESULTS: Personally approved and overseen by the Lab’s Director, the Mysteries Map was given to all employees at the Lab’s 76th birthday party. It is still given to every new employee and intern at orientation.
Completed: First edition (2011), Second edition (2015)
Medium: Map (print)
Role: Project Lead. In collaboration with Christiane Holzheid (Art Direction, Illustration) and Erin Ellis (Illustration, Typography) as well Eric Nyquist (Illustration) for the project’s 2nd edition.
What stories do our cell phones hold?
Created during my post-graduate research fellowship, Contacts is a series of interviews that uses the medium of the cell phone, specifically a person's cell phone contacts, to explore the embedded stories within our phones.
Insight: Jed Johnson found an excuse (and the courage) to finally call Sarah Warner.
Completed: 2010 (post-graduate research fellowship)
Medium: A short film and an exhibition
Role: Director. Made with the help of the film's subject Jed Johnson
WATCH THE VIDEO (above)
CLICK FOR IMAGES of the exhibition.
13. Me or Meade
The General Meade Society is a non-profit organization devoted to promoting and preserving the memory of Union General George Gordon Meade. For five months, I embedded with this group to document a variety of Meade-related events including monthly meetings, the Society's awards ceremony and the reenactment of a Civil War battle.
Insight: I would have died within the first five minutes of fighting in a Civil War battle. There is something valuable in knowing that.
Medium: A multimedia presentation on a customized 8x12-foot wall and a book based on the transcript from the society's monthly meeting on Feb. 19, 2009. (UI/UX, Graphic Design, Video, Product Design, Exhibition Design)
Role: Independent project
DOWNLOAD THE BOOK Me or Meade.
CLICK to see images from the project, including pictures of the customized wall used in the project’s presentation.
CLICK to watch a few second from reenactement.
14. The Perfect Cup
In graduate school, I received the Designmatters Fellowship, which pairs designers with non-profits. For my fellowship, I was sent by the non-profit AED to Ecuador. My task was to document the PRODEL project and its impact on the variety of agricultural centers such as dairy, quinoa and coffee. The following video essay showcases the work of Nicolas Velez, owner of Cafe Velez as well as his coffee products in southern Ecuador.
Completed: 2009 (Designmatters Fellowship)
Medium: Video essay
Role: Independent Project
READ THIS ESSAY for more information about the project.
WATCH THE VIDEO (above)
15. The Hands
Did I ruin the wedding?
The Hands were originally created as a way to avoid touching the person in front of you during the inevitable wedding reception conga line. This short film documents the hands at two different weddings.
INSIGHT: Participants used The Hands in ways they have always wanted to use their own hands but were afraid to in public.
Medium: Short Film
Role: Independent Project
WATCH the film (above)
16. Text Story
What are the unspoken conversations in families?
Text Story was part of a larger study to understand how real-time and streaming affects families.
In this site-specific project, a family was given a phone contact name Wall—and any text message sent to Wall were anonymously projected on their living room wall. The messages themselves built up during the day and disappeared at night. These same messages were also collected in a database and later designed into a book, which was given back to the family as a gift for their participation.
Insight: Text messages are a fragmented way of communicating, but allowing a family to send text messages to their living room wall creates a dynamic communication space within the home.
Medium: A book (Design Research, Graphic Design)
Role: Designed and created with Julia Tsao
DOWNLOAD Text Story, which documents one family’s text messages to “Wall-e” over a three-day period
CLICK for project images.
17. X-Ray, Interactive Telescope
What if you had the ability to see through walls?
The original intent of the project was to allow users to look from one end of Art Center’s campus to the other. To create this effect, a video monitor was embedded at the end of the telescope. Viewers looking through the telescope could access a variety of webcams, placed linearly throughout the school, by simply turning a knob. While this concept was interesting, what I found most interesting was the simple act of people looking through a telescope.
Taxicab Confession: Part of the motivation for creating a gigantic telescope was overcoming a fear of power tools. Of course, this landed me in the hospital. Eyeglasses do not double as safety glasses.
Medium: Giant, customized interactive telescope (UI/UX, product design/construction)
Role: Independent project
CLICK to see images of the telescope’s construction + images of folks looking through it (the best part!)
18. Student Work: SAIL Charter School
The School for Arts in Learning (SAIL) Charter mission is to encourage students, the majority of whom have some type of learning disability, to use the arts as a means of accessing academic achievement.
As the Arts Coordinator at SAIL Upper (middle and high school), it was my job to infuse the arts into the curriculum. To do so, I worked either with individual teachers to setup arts-based lesson plans or directly through my digital arts classes. I was also responsible for arranging field trips and maintaining the overall aesthetic look of the school.
Because of space constraints, I created the Seahawk Source, a middle and high school online newspaper, to highlight student work. Both the “Mother’s Day Card” and “If I Were President” initially appeared in the Source before being shown at the school’s first film festival, which I help create.
CLICK to view screenshots of the Seahawk Source (and to see student work).
WATCH Mother’s Day: Rather than create a traditional Mother’s Day card, my 9th and 10th graders students wanted to express their feelings through alternative means.
WATCH If I Were President: SAIL’s close proximity to the White House allowed us to shoot this short on location. Students were divided into groups of four and assigned a role: director, cameraman, whiteboard holder and talent. Using a school camera, students shot and filmed what they would do if they were President.
19. My Father's Beard
How do you make a film about the man behind the camera?
Using interviews of family, friends, and coworkers as well as twenty years of home videos, my brother and I created a multimedia tribute to a man and his facial hair. The film premiered at my father's 60th surprise birthday party.
Medium: Part One: Audio Interviews, Part Two: Home videos with VO (UI/UX, Graphic Design, Video)
Role: Co-directed and written with my brother, John-David
WATCH A TEASER (above)
CLICK to see images from the party and the film.
20. Adams Morgan and the Childhood Friends
Initially conceived as an interactive slideshow, “Adams Morgan and the Childhood Friends” is an interactive film first presented using a slide projector, a computer hooked up to a television and a Casio keyboard. Shown in my cousin’s apartment, audience members were asked to vote as a group to decide what happened next in the film.
What You're Watching: Inspired by the Dating Game with Chuck Woolery, this introductory video preview provides information about the films characters as well as instructions on how to play.
Official Selection: Georgetown Film Festival (November 2006)
Medium: Interactive DVD Storybook (UI/UX Graphic Design, Video)
Role: Independent project
WATCH A TEASER (above)
READ this essay for more information about the project.
CLICK to see images from the film.